PRIVACY POLICY

Last Updated: November 2025

Same Day Steamerz LLC DBA Same Day Steamerz (“Same Day Steamerz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, request a quote, book a service, communicate with our team, or opt in to receive text messages.

Same Day Steamerz provides carpet cleaning, upholstery cleaning, rug cleaning, pet treatment, air duct cleaning, dryer vent cleaning, appointment scheduling, service updates, and customer support.

INFORMATION WE COLLECT

We may collect the following information when you visit our website, submit a form, request a quote, book a service, or communicate with us:

Name
Phone number
Email address
Service address
ZIP code
Service requested
Appointment date and time
Service details, notes, or special instructions
Payment-related information when needed to complete a service transaction
Communication preferences, including SMS opt-in selections
Website usage information, such as pages visited, form activity, browser type, device type, and referral source

HOW WE USE YOUR INFORMATION

We use customer information to:

Respond to service requests
Provide estimates and quotes
Schedule appointments
Confirm appointments
Send appointment reminders
Send scheduling updates
Send dispatch updates
Send service notifications
Send estimate follow-ups
Provide customer support
Complete requested services
Improve our website, forms, scheduling process, and customer experience
Send promotional offers, discounts, and service updates only when the customer has opted in to marketing messages
Maintain business records and comply with applicable legal requirements

SMS / TEXT MESSAGING PRIVACY

Same Day Steamerz may send text messages to customers who choose to opt in through our website forms or other approved consent methods.

SMS consent is optional and is not required to submit a form, request a quote, book a service, or purchase services from Same Day Steamerz.

Customers may choose whether they want to receive marketing text messages and/or non-marketing text messages by selecting the optional SMS consent checkboxes on our forms. These checkboxes are not pre-checked.

Marketing text messages may include special offers, discounts, promotions, and service updates from Same Day Steamerz.

Non-marketing text messages may include appointment confirmations, appointment reminders, scheduling updates, dispatch updates, service notifications, estimate follow-ups, and customer support messages related to your service request.

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to unsubscribe or HELP for assistance.

SMS NON-SHARING CLAUSE

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell customer mobile opt-in information. We do not share SMS consent information with third parties for marketing or promotional purposes.

SHARING INFORMATION WITH SERVICE PROVIDERS

We may share limited customer information with trusted service providers, technicians, dispatchers, subcontractors, software platforms, payment processors, website providers, call tracking tools, CRM tools, or customer support providers only when necessary to operate our business, complete a service, manage appointments, process payments, or provide customer support.

These service providers are only given the information needed to perform their assigned support function.

We do not sell or share your personal information with third parties for marketing purposes.

COOKIE AND TRACKING TECHNOLOGIES

Same Day Steamerz may use cookies, pixels, tags, analytics tools, advertising tools, and similar tracking technologies on our website to help operate the website, understand how visitors use our pages, improve customer experience, measure advertising performance, and support marketing or retargeting campaigns.

These technologies may collect information such as browser type, device type, IP address, pages visited, time spent on the website, links clicked, form activity, referral source, and general location information.

We may use third-party tools such as website analytics platforms, advertising platforms, CRM tools, booking forms, call tracking tools, or similar service providers to help us understand website performance and customer activity.

Cookies and tracking technologies are used to:

Operate and improve our website
Understand website traffic and visitor behavior
Measure advertising and marketing performance
Improve our forms, scheduling process, and customer experience
Help provide relevant service information and promotions

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of our website function.

SMS consent, mobile opt-in data, and text messaging consent are not shared with third parties for marketing or promotional purposes.

DATA SECURITY PRACTICES

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

We use business tools, software systems, and service providers that help us manage customer communication, scheduling, and service records. While we work to protect customer information, no website, software system, or method of electronic transmission can be guaranteed to be completely secure.

USER RIGHTS AND CHOICES

You may contact us to request that we update, correct, or remove your information where legally permitted.

You may opt out of SMS messages at any time by replying STOP.

You may request help by replying HELP.

You may also contact us directly at:

Email: [email protected]
Phone: 678-647-6800

OPTING OUT OF SMS MESSAGES

You can cancel the SMS service at any time. Just text “STOP” to 678-647-6800. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, you can sign up again through our form and select the applicable SMS consent checkbox.

HELP WITH SMS MESSAGES

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at:

Email: [email protected]
Phone: 678-647-6800

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, contact your wireless provider.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, booking tools, payment platforms, or other services. We are not responsible for the privacy practices, content, or policies of third-party websites.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

CONTACT US

If you have questions about this Privacy Policy or how your information is used, contact us at:

Same Day Steamerz LLC DBA Same Day Steamerz
Email: [email protected]
Phone: 678-647-6800
Website: https://samedaysteamer.com/atlanta